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Digital Watchdog Firmware Update

Digital Watchdog Firmware Update

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Digital Watchdog Firmware Update, This firmware recovery guide is intended for users who encounter system startup failure or experiencing symptoms of file system corruption.

Recovery Firmware for the HD SPOT Module

Table of Contents

System Recovery

In the event of system errors, software corruption, or display issues, recovery firmware files can be applied as a final troubleshooting step.  By running the recovery process, the DW® Spot™ Monitoring Module will be defaulted and reverted to an older version of its firmware, resolving most operational issues.  Once the recovery is complete, the device firmware can be upgraded back to the latest release.

This article will outline the recovery process for the DW HD Spot Module.

**NOTE:  Running firmware recovery will completely default the system.  As a result, setup will be required for the HD Spot Module.

Digital Watchdog Firmware Update

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Supported/Affected Devices

  • DW® Spot™ Monitoring Module

Required Equipment

  • USB Drive (FAT32 format)
  • Display Monitor (connected to the HD Spot Module)
  • USB Mouse (connected to the HD Spot Module)

**NOTE:  It is recommended to avoid the use of Kingston and San Disk brand USB flash drive, if possible, as the unit may not recognize these USB brands.

Before You Begin

  • When preparing the USB flash drive for firmware recovery, it is recommended to format the drive to FAT32 before beginning.
  • When running the firmware recovery program, there should be no other items on the USB flash drive other than the recovery firmware files.

HD Spot Module Firmware Recovery Files

Determine which firmware recovery version is right for your unit.  To determine the generation of your device, consider the model number of your HD Spot Module (4-channel or 16-channel) or the official release filename of the firmware.

  • 1st Generation (firmware version starts with HS)
  • 2nd Generation (firmware version starts with FS)
  • 3rd Generation (firmware version starts with DW-HDSPOT)
Model Channels Serial Number (S/N) Firmware Filename
1st Gen. 2nd Gen. 3rd Gen. 1st Gen. 2nd Gen. 3rd Gen.
DW-HDSPOTMOD 4 MOD MOD SMODxxx hs-1004 fs-1004C DW-HDSPOT04 x.x.x.x
DW-HDSPOTMOD16 16 NMOD NMOD SNMODxxx hs-1016 fs-10016C DW-HDSPOT16 x.x.x.x

Download Firmware Recovery

Use the following links to download the recovery files, according to the generation of your HD Spot Module.

1st Generation

2nd Generation

3rd Generation

After downloading the firmware files, open and extract the zipped files from the compressed folder.

Recovering the System

To perform a firmware recovery, please follow these steps:

  1. After downloading and extracting the recovery files as denoted above, copy the recovery files to a blanks USB flash drive (FAT32 format).

Ensure that the files are not placed in a folder, as the system will be unable to locate the files if they are not placed directly into the root directory of the USB flash drive.

Once the files are copied to the USB flash drive, you may eject the USB flash drive from the computer.

**NOTE:  When running the firmware recovery program, there should be no other items on the USB flash drive other than the recovery firmware files.

  1. Power off the HD Spot Module.

There is no power button on the HD Spot Module device.  If you are unable to shutdown using the toolbar at the bottom of the user interface due to firmware corruption issues, disconnect the power cable to the HD Spot Module.

You will know that the device has powered off when there are no LED lights illuminated on the front panel of the HD Spot Module.

  1. Insert the USB flash drive into one of the two USB ports of the device.  USB port location varies, depending on the hardware generation of your HD Spot Module.

  1. Power on the HD Spot Module.

Reconnect the power cable to the device.  The HD Spot Module will recognize power input and begin to boot.

The NVR will begin running the recovery process from the USB flash drive automatically.

  1. Once the firmware recovery program has completed, the HD Spot Module will reboot automatically.

Disconnect the USB flash drive when the process is complete.

**NOTE:  Following the recovery process, the HD Spot Module will have been factory defaulted and will be using an outdated firmware version (v1.3.5.2).  Use the Startup Wizard to complete the initial setup process after allowing the unit to reboot.  Click Here to download the Quick Setup Guide for the HD Spot Monitor Module.

Upgrading Firmware

Follow the instructions below to update the HD Spot Module to its latest firmware build:

  1. From a computer, open a web browser and visit the Digital Watchdog Resource Library.

Select the Model Number of your HD Spot Module (DW-HDSPOTMOD or DW-HDSPOTMOD16) then click the “Search” button.

The model information can be found on the sticker, physically located on the underside of the HD Spot Module hardware.

  1. Locate the “Firmware” section of the search results and download the correct firmware version for your HD Spot Module according to the hardware generation.

You can compare the new firmware version with the current firmware version on the device in the HD Spot Module’s System Information menu to confirm that you have the correct firmware generation.

  • 1st Generation (firmware version starts with HS)
  • 2nd Generation (firmware version starts with FS)
  • 3rd Generation (firmware version starts with DW-HDSPOT)
Model Channels Serial Number (S/N) Firmware Filename
1st Gen. 2nd Gen. 3rd Gen. 1st Gen. 2nd Gen. 3rd Gen.
DW-HDSPOTMOD 4 MOD MOD SMODxxx hs-1004 fs-1004C DW-HDSPOT04 x.x.x.x
DW-HDSPOTMOD16 16 NMOD NMOD SNMODxxx hs-1016 fs-10016C DW-HDSPOT16 x.x.x.x

  1. Insert a blank USB flash drive to the computer and copy the recovery files to a blanks USB flash drive (FAT32 format).

Ensure that the files are not placed in a folder, as the system will be unable to locate the files if they are not placed directly into the root directory of the USB flash drive.

Once the files are copied to the USB flash drive, you may eject the USB flash drive from the computer.

**NOTE: If you have just completed a firmware recovery, please remove the firmware recovery files from the USB flash drive.  Only the firmware update files should be present on the USB flash drive at the time of the firmware upgrade.

  1. Insert the USB flash drive to the HD Spot Module.

Log in to the HD Spot Module as the Admin or as a user with Administrator privileges.

  • Default User:  Admin
  • Default Password:  <no password>

  1. At the HD Spot Module, right-click with the mouse and select Setup Menu.

Navigate to the System Information menu then click the Upgrade button (located next to the current firmware Version).

Set the Method to USB, then click the Scan button.

The HD Spot Module will detect the USB and firmware update file.

Click the Start button to begin the firmware upgrade.  The upgrade process will display in the Progress bar.  Allow the device to download and install the update.  Once the firmware upgrade is complete, the HD Spot Module will reboot automatically and begin to use the new firmware.

  1. Remove the USB flash drive from the device once the update has completed and the unit has finished rebooting.

**NOTE:  This completes the firmware recovery process.  User and System settings will have been defaulted if you have performed a firmware recovery on the HD Spot Module.

How to Upgrade Firmware for a VMAX® IP Plus

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Firmware Upgrades

Firmware is a type of computing software that is used in the management and operation of nearly all electronics.  The VMAX® IP Plus™ Series NVR firmware is programmed to allow users to manage camera communication, user interface controls, display, and recording settings for the NVR.

Periodically, the firmware version may need to be upgraded to apply new features, improvements, and other content to the NVR.

This article will outline the process for upgrading firmware for the VMAX IP Plus Series NVR by using File Transfer Protocol (FTP), uploading with a USB stick, or uploading using the Web Admin.

Supported/Affected Devices

  • VMAX® IP Plus Series

Upgrading the Recorder Firmware

Firmware upgrades for the VMAX IP Plus Series can be performed directly at the NVR or through the Web Admin with a browser.

Upgrade Using the FTP Function

The FTP upgrade option permits users to upgrade NVR firmware by communicating with an external FTP server over the Internet.  New firmware versions can be downloaded and installed by communicating with the FTP server.

**NOTE:  The FTP function requires a stable network and Internet connection.  If you have not set up the NVR Network settings, please read Network Setup For The VMAX IP Plus.

To upgrade using FTP:

  1. Log in as the Admin or as a user with Administrator privileges.

  1. Right-click with the mouse and select Menu.  Navigate to the System Information menu.

image 20221013165455 13

  1. Click the Upgrade button, located next to the current firmware Version.

image 20221013165455 14

  1. Set the Method to FTP and confirm the following:
  • FTP Address:  ftp.dwcc.tv
  • User/Password:  vmaxipplus (both boxes)

Click the Check button to check for available updates.

image 20221013165455 15

  1. If a new firmware version has been detected, click the Start button.  The upgrade progress will display in the Progress bar.  Allow the NVR to download and install the update.  Once the upgrade is complete, the NVR will automatically reboot and begin using the new firmware.

Downloading the Recorder Firmware File for USB Upgrade

If you are upgrading the NVR firmware using a USB stick, you must first prepare the new firmware file for uploading.

To download the latest NVR firmware file:

  1. Open a web browser and visit the DW Resource Library.

  1. Use the Resource Library and search for your NVR model:
    1. Product Category – click in the drop-down and select “Recorders”, then enter the Part Number of the NVR into the search box. Select your NVR part number from the results.
    2. Free Search – enter the product or model number of your NVR unit into the search box. Select your NVR part number from the results.

**NOTE:  The NVR’s part number is located on the sticker located on top of the NVR.

image 20221013165455 16

  1. After selecting the Part Number, click the Search button.

In the Results, scroll down and locate the “Firmware” section.

image 20221013165455 17

  1. Identify the correct firmware version for the generation of your NVR model.

You can determine which Version to download with:

    • the first three (3) letters of the serial number (S/N), located on the sticker that is on top of the NVR.
    • the Version number of the firmware that is currently installed. This detail can be found in the System Information menu of the NVR.
    • the first part of the firmware filename (HN-62xx, HN65-xx, DW-VPx vx.x.x.x, etc.)

Model S/N Firmware Filename
1st gen 2nd gen 3rd gen 1st gen 2nd gen 3rd gen
DW-VP9-4P VP**** NPK09**** FPK09- HN-6209_dw_v1.xxx HN-6509_DW_v1.x.x.x DW-VP09 vx.x.x.x
DW-VP12-8P VP**** NPK12**** FPK12- HN-6212_dw_v1.xxx HN6512_DW_v1.x.x.x DW-VP12 vx.x.x.x
DW-VP16-8P VP**** N/A N/A HN-6216_dw_v1.xxx N/A N/A
DW-VP16-16P VP**** NPE16**** FPE16- HN-6316_dw_v1.xxx HN-6616_DW_v1.x.x.x DW-VP16 vx.x.x.x

  1. Download the correct Version of firmware for your NVR.

If you are performing a USB upgrade, copy the firmware file to a blank USB stick, formatted to either FAT format or FAT32 format.

**NOTE:  DO NOT store the firmware file in a folder. If the new firmware is in a folder, on the USB at the time of upgrade, the NVR will not be able detect the upgrade file.

image 20221013165455 18

Upgrade Using a USB Stick

The USB upgrade option permits users to upgrade the NVR firmware by inserting a USB stick and uploading the new firmware file directly to the system.

To upgrade the firmware using a USB stick:

  1. Insert the prepared USB stick to the NVR.  There is a USB port located in the front panel and in the rear panel of the NVR.

  1. Login to the NVR as the Admin user and right-click with the mouse. Select “Menu” and navigate to the System Information menu.

image 20221013165455 19

  1. Click the Upgrade button, located next to the current firmware Version.

image 20221013165456 20

  1. Set the Method to USB, then click on the Scan button.  The NVR will scan for the connected USB and will display its model information in the Device box once detected.

  1. Click the Start button.  The upgrade progress will display in the Progress bar.  Allow the NVR to download and install the update.  Once the upgrade is complete, the NVR will automatically reboot and begin using the new firmware.

  1. Remove the USB stick once the unit is done rebooting.

Upgrade Using the Web Client

To upgrade the firmware through the web client:

  1. Open a web browser and enter the NVR’s IP Address or DDNS address into the address bar.  If the NVR is using a custom Web Port number, you must include the value with the IP address.

For example:  http://192.168.1.80:81

  1. Once connected with the NVR’s web client, enter the VMAX IP Plus Administrator User ID and Password to login to the system as the Admin user.

  1. After logging in, the web client will likely request to install an ActiveX plugin.  Unless a browser that supports ActiveX is used, video streams will not display through the web client.  Internet Explorer is an example of an approved web browser.

Otherwise, to update the VMAX IP Plus firmware, click the “Setup” button.

image 20221013165456 21

  1. Once in the web client Setup menu, under the System menu category, select the “Upgrade” tab.

Next, click the “Choose File” button and select the firmware update file.

Click the “Upgrade” button to begin the firmware update.

image 20221013165456 22

  1. The VMAX IP Plus will then begin to download, then install the firmware update.  Do not disconnect power to the unit or interrupt the update process.  Once complete, the unit will automatically restart.

How to Upgrade Firmware for a [Legacy] VMAX® DVR

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Affected Roles:  Administrator, Owner

Complexity:  Low to Medium

Last Edit:  February 3, 2022

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Firmware Upgrades

Firmware is a type of computing software that is used in the management and operation of nearly all electronics.  The VMAX® Series DVRs utilize firmware versions to manage camera communication, user interface controls, display, and recording settings for every interaction by the user.

Periodically, the firmware version may need to be upgraded to apply new features, improvements, and other content to the DVR.

This article will explain the process for upgrading Firmware for the VMAX® Series DVRs using either File Transfer Protocol (FTP) or a USB stick.

 

**NOTE:  The term “Legacy” refers to a product/device that has been discontinued due to stop of production, supersession by a newer product, etc. For a list of Legacy DW products that have been discontinued, you may visit:

 

**NOTE:  When upgrading the firmware of a DVR using a USB stick, it is important to ensure that the firmware file is not stored in a folder.  If a firmware file is stored in a folder or as a compressed file (.zip), the DVR will not be able to read the firmware file.  Please make sure that the firmware file is placed in the root directory of the USB stick.

 

Supported/Affected Devices

  • VMAX® 480 Series
  • VMAX® 960H Series
  • VMAX® Flex Series

 

Upgrading Firmware

Firmware upgrades for the VMAX® Series will need to be performed directly at the DVR.  Connect a display monitor and USB mouse to the DVR, so that you can control the user interface of the recording unit.

If you are unsure what type of display (HDMI or VGA) that your DVR supports, please consult the User Manual.

 

Upgrade Using FTP Function

The FTP upgrade option permits users to upgrade DVR firmware by communicating with an external FTP server over the Internet.  New firmware versions can be downloaded and installed by communicating with the FTP server.

The FTP function requires a stable network and Internet connection.  If you have not set up the DVR Network settings, please read Network Setup For A VMAX DVR.

If the DVR has been placed behind a Firewall or Sonicwall, port forwarding may be required.  Digital Watchdog does not offer port forwarding assistance.  Please contact your Network Administrator or the ISP (Internet Service Provider) if port forwarding assistance is needed.

 

To upgrade using FTP:

  1. Log in as the Admin or as a user with Administrator privileges.

 

  1. Right-click with the mouse and select Setup Menu.  Navigate to the System Information menu.

image 20210414164708 1

 

  1. Click the Upgrade button, located next to the current firmware Version.

image 20210414164708 2

 

  1. Set the Method to FTP and confirm the following:
  • FTP Address:  ftp.dwcc.tv
  • User/Password: (the DVR model – vmax960, vmaxflex, vmax480, etc.)

Click the Check button to check for available updates.

image 20210414164708 3

 

  1. Once a new firmware version is detected, begin the upgrade.  The upgrade progress will display in the Progress bar.  Allow the DVR to download and install the update.  Once the upgrade is complete, the DVR will automatically reboot and begin using the new firmware.

 

Upgrade Using USB Stick

The USB upgrade option permits users to upgrade DVR firmware by inserting a USB stick and uploading the firmware file directly to the System.

 

**NOTE:  The USB stick must use FAT or FAT32 format and should not exceed 32 GB.  It is recommended to avoid the use of Kingston and San Disk brand USB sticks, as the DVR may experience an issue while allocating the firmware file from the USB.

 

Downloading the Firmware File

If you do not have a copy of the latest firmware file:

  1. Open a web browser and visit https://digital-watchdog.com.

 

  1. Enter the Model Number of the VMAX® unit into the search box (DW-VC, DW-VF, DW-VMAX480etc.).  From the list of models, select the same model as your DVR (same number of channels).

This model information is located on the sticker, physically on top of the DVR.

 

image 20210414164708 4

 

  1. Scroll down the product page and locate the Software tab.

 

image 20210414164709 5

 

  1. Locate the latest Version of firmware for your DVR.  You can determine which Version to use, by comparing the current Firmware version of the DVR in the DVR’s System Information menu.

image 20210414164709 6

 

  1. Download the firmware from the web page and copy it to a blank USB stick.

The firmware file must be placed in the root directory of the USB stick as the file cannot be read by the DVR if it is stored in a folder.  If the firmware file is stored as a compressed file (.zip), please make sure to extract the firmware file and save it in the root directory of the USB stick.

 

Applying the Firmware Upgrade

  1. Insert the USB stick to the DVR.  There is a USB port on the front panel and on the rear panel of the DVR.

 

  1. If you have not already done so, log into the DVR as the Admin or as a user with Administrator privileges.

 

  1. Right-click with the mouse and select Setup Menu.  Navigate to the System Information menu.

image 20210414164709 7

 

  1. Click the Upgrade button, located next to the current firmware Version.

image 20210414164709 8

 

  1. Set the Method to USB, then click on the Scan button.  The DVR will detect the USB and display its model information in the Device box.

image 20210414164709 9

 

 

  1. Click the Start button.  The upgrade progress will display in the Progress bar.  Allow the DVR to download and install the update.  Once the upgrade is complete, the DVR will automatically reboot and begin using the new firmware.

image 20210414164709 10

 

  1. Remove the USB stick once the unit is done rebooting.

How To Upgrade Firmware for a VMAX® A1 Plus (5 MP)

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Affected Roles:  Administrator

Complexity:  Low to Medium

Last Edit:  October 13, 2020

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Firmware Upgrades

Firmware is a type of computing software that is used in the management and operation of nearly all electronics.  The VMAX® A1 Plus Series DVRs utilize firmware versions to manage camera communication, user interface controls, display, and recording settings for every interaction by the user.

Periodically, the firmware version may need to be upgraded to apply new features, improvements, and other content to the DVR.

This article will outline the process for upgrading firmware for the VMAX A1 Plus Series DVR using either File Transfer Protocol (FTP), uploading with a USB stick, or uploading using the Web Admin.

Supported/Affected Devices

  • VMAX A1 Plus Series (5 MP)

Upgrading the Recorder Firmware

Firmware upgrades for the VMAX A1 Plus DVR can be performed directly at the NVR or through the Web Admin with a browser.

Upgrade Using the FTP Function

The FTP upgrade option permits users to upgrade DVR firmware by communicating with an external FTP server over the Internet.  New firmware versions can be downloaded and installed from the FTP server.

**NOTE:  The FTP function requires a stable network and Internet connection.  For more information on setting up the DVR Network settings, please read the article Network Setup For The VMAX A1 Plus.

To upgrade using FTP:

  1. Log in as the Admin or as a user with Administrator privileges.

  1. Right-click with the mouse and select Menu.  Navigate to the System Information menu.

  1. Click the Upgrade button, located next to the current firmware Version.

  1. Set the Method to FTP and confirm the following:
  • FTP Address:  ftp.dwcc.tv
  • User:  vmaxahd
  • Password:  vmaxahd

Click the Check button to check for available updates.

  1. If a new firmware version has been detected, click the Start button.  The upgrade progress will display in the Progress bar.  Allow the DVR to download and install the update.  Once the upgrade is complete, the NVR will automatically reboot and begin using the new firmware.

Downloading the Recorder Firmware File for USB Upgrade

If you are upgrading the DVR firmware using a USB stick, you must first prepare the new firmware file for uploading.

To download the latest DVR firmware file:

  1. Open a web browser and visit the DW Resource Library.

  1. Use the Resource Library and search for your DVR model:
    1. Product Category – click in the drop-down and select “Recorders”, then enter the Part Number of the DVR into the search box. Select your DVR part number from the results.
    2. Free Search – enter the product or model number of your DVR unit into the search box. Select your DVR part number from the results.

**NOTE:  The DVR’s part number is located on the sticker located on top of the DVR.

  1. After selecting the Part Number, click the Search button.

In the Results, scroll down and locate the “Firmware” section.

  1. Download the correct Version of firmware for your DVR.

If you are performing a USB upgrade, copy the firmware file to a blank USB stick, formatted to either FAT format or FAT32 format.

**NOTE:  DO NOT store the firmware file in a folder. If the new firmware is in a folder, on the USB at the time of upgrade, the DVR will not be able to detect the upgrade file.

Upgrade Using a USB Stick

The USB upgrade option permits users to upgrade the DVR firmware by inserting a USB stick and uploading the new firmware file directly to the system.

**NOTE:  The USB stick must use FAT or FAT32 format and should not exceed 32 GB.

To upgrade the firmware using a USB stick:

  1. Insert the prepared USB stick to the DVR.  There is a USB port located in the front panel and in the rear panel of the DVR.

  1. Login to the DVR as the Admin user and right-click with the mouse. Select “Menu” and navigate to the System Information menu.

  1. Click the Upgrade button, located next to the current firmware Version.

  1. Set the Method to USB, then click on the Scan button.  The DVR will scan for the connected USB and will display its model information in the Device box once detected.

  1. Click the Start button.  The upgrade progress will display in the Progress bar.  Allow the DVR to download and install the update.  Once the upgrade is complete, the DVR will automatically reboot and begin using the new firmware.

  1. Remove the USB stick once the unit is done rebooting.

Upgrade Using the Web Client

To upgrade the firmware through the web client:

  1. Open a web browser and enter the DVR’s IP Address or DDNS address into the address bar.  If the DVR is using a custom Web Port number, you must include the value with the IP address.

For example:  http://192.168.1.80:81

  1. Once connected with the DVR’s web client, enter the VMAX A1 Plus Administrator User ID and Password to login to the system as the Admin user.

  1. After logging in, click the “Setup” button.

  1. Once in the web client’s Setup menu, under the System menu category, select the “Upgrade” tab.

Next, click the “Choose File” button and select the firmware update file.

Click the “Upgrade” button to begin the firmware update.

  1. The VMAX A1 Plus will then begin to download and install the firmware update.  Do not disconnect power to the unit or interrupt the update process.  Once complete, the unit will automatically restart.

Recovery Firmware for VMAX® IP Plus

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Affected Roles:  Administrator

Complexity:  Medium

Last Edit:  October 11, 2022

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System Recovery

In the event of System errors, software corruption, or display issues, Recovery Firmware files can be applied as a final troubleshooting step.  By running the recovery program, the VMAX® IP Plus™ will be defaulted and reverted to an older version of its firmware, resolving most operational issues.  Once the recovery is complete, the NVR firmware can be upgraded back to the latest release.

This article will guide you through the recovery process for the VMAX IP Plus Series.

Supported/Affected Devices

  • VMAX® IP Plus™ Series
    • DW-VP16xT16P
    • DW-VP16xT8P (Discontinued)
    • DW-VP12xT8P
    • DW-VP9xT4P

Required Equipment

  • USB Stick (FAT32 format; should not exceed 32 GB)
  • Display Monitor (connected to the VMAX® IP Plus)
  • USB Mouse (connected to the VMAX® IP Plus)

**NOTE:  It is recommended to avoid the use of Kingston and San Disk brand USB sticks, as the NVR may experience an issue while allocating the firmware files from the USB.

**NOTE:  When running the firmware recovery program, there should be no other items on the USB stick other than the Recovery Firmware files. Additionally, ensure that the files are not placed in a folder, as the System will be unable to locate the files if they are not placed in the root directory of the USB stick.

Downloading Recovery Files

Click Here to download the DW_1.5.1.9_recovery files. Make sure to select the correct Recovery Firmware files for your NVR’s model and generation.

Use the table below to identify your NVR model.

If you do not know the model number or generation of your VMAX® IP Plus, inspect the sticker on top of the VMAX® IP Plus or the current firmware version (located in the System Information menu).

**NOTE:  When running the firmware recovery program, there should be no other items on the USB stick other than the Recovery Firmware files. Additionally, ensure that the files are not placed in a folder, as the System will be unable to locate the files if they are not placed in the root directory of the USB stick.

Model S/N Starts With Firmware Filename
1st gen 2nd gen 3rd gen 1st gen 2nd gen 3rd gen
DW-VP9-4P VP**** NPK09**** FPK09- HN-6209_dw_v1.xxx HN-6509_DW_v1.x.x.x HN6009 vx.x.x.x
DW-VP12-8P VP**** NPK12**** FPK12- HN-6212_dw_v1.xxx HN6512_DW_v1.x.x.x HN6012 vx.x.x.x
DW-VP16-8P VP**** N/A N/A HN-6216_dw_v1.xxx N/A N/A
DW-VP16-16P VP**** NPE16**** FPE16- HN-6316_dw_v1.xxx HN-6616_DW_v1.x.x.x HN6016 vx.x.x.x

First (1st) Generation VMAX® IP Plus Series Recovery (Old/Discontinued Model)

(S/N begins with “VP”)

Recovering the System

To perform a firmware recovery, please follow these steps:

  1. Download the correct Recovery Firmware for your VMAX IP Plus recorder model from the Download Recovery Files section above.

  1. Extract the files from the .zip folder to a blank USB (FAT32 format).

Do not place the Recovery Firmware files into a folder on the USB stick.  The files must be placed in the root directory of the USB stick so that the NVR can easily locate the files when running the recovery program.

Once the files are copied to the USB stick, you may eject the USB stick.

**NOTE:  Make sure that you are using the correct set of recovery files for your model (9-Ch, 12-Ch, 16-Ch) and generation (1st, 2nd, 3rd).

  1. Power off the NVR (VMAX® IP Plus).  There is no power button on the VMAX® IP Plus, so if you cannot shut the System down through the user interface, unplug the power cable for the NVR.

You will know that the NVR has powered off when there are no LED lights ignited on the front panel of the VMAX® IP Plus.

  1. Insert the USB stick into the rear USB port.  While there is a USB port on the front panel of the NVR and a USB port on the rear panel of the NVR, the recovery USB may only be utilized from the rear port.

  1. Power on the NVR.  There is no power button on the VMAX® IP Plus.  To power the unit on, reconnect the power cable for the NVR.  The unit will recognize power input and begin to boot.

  1. The NVR will begin running the recovery program automatically.  It is normal for the NVR to beep during this process.

  1. Once the firmware recovery program has completed, the NVR will reboot automatically.  Please disconnect the USB stick from the NVR at this time.

Upgrading Firmware

The NVR is currently using an outdated version of firmware as a result of running the recovery program.  To learn more about the upgrading process, you can read Upgrading Firmware for a VMAX IP Plus.

Follow the instructions below to update the NVR to the latest firmware build:

  1. Download the latest firmware version for the NVR.  Acquire the up-to-date firmware file from the Digital Watchdog Resource Library.

  • First Generation VMAX® IP Plus Series (Discontinued/Replaced)
    • (S/N begins with “VP”)
    • Last Firmware Version – v1.4.1.1

  • Second Generation VMAX® IP Plus Series
    • (S/N begins with “NP”)
    • Last Firmware Version – v1.5.1.9

  • Third Generation VMAX® IP Plus Series
    • (S/N begins with “FP”)
    • Up-to-date Firmware Version – v1.5.1.9

  1. Copy the up-to-date firmware file to a USB stick.  If you are using the same USB stick used during the firmware recovery process, you must replace the Recovery Firmware files with the up-to-date firmware file.  Once the file has been copied over, you may eject the USB stick.

**NOTE:  Do not place the up-to-date firmware file in a folder.

  1. Insert the USB stick to the NVR.  There is a USB port on the front panel of the NVR and a USB port on the rear panel of the NVR.

  1. If you have not already done so, log into the NVR as the Admin or as a user with Administrator privileges.

  1. Right-click with the mouse and select Menu.  Navigate to the System Information menu.

  1. Click the Upgrade button, located next to the current firmware Version.

  1. Set the Method to USB, then click on the Scan button.  The NVR will detect the USB and display its model information in the Device box.

  1. Click the Start button.  The upgrade progress will display in the Progress bar.  Allow the NVR to download and install the update.  Once the upgrade is complete, the NVR will automatically reboot and begin using the new firmware.

  1. Remove the USB stick once the unit is done rebooting

This completes the Firmware Recovery process.  User and System settings will have been defaulted as a result of recovering the System.

If operational or System issues persist, please contact Digital Watchdog Technical Support for further assistance.

Upgrading Firmware with C3 CMS (Windows)

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Affected Roles:  Administrator, User

Related Digital Watchdog VMS Apps:  C3™ CMS

Complexity:  Low

Last Edit:  October 17, 2022

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Upgrade Remotely with C3 CMS

With C3™ CMS, firmware can be easily upgraded from your Windows computer, rather than having to physically go to your recording unit to perform the process.

This article will outline how to use the C3 CMS program to remotely upgrade the firmware of a standalone DVR or NVR.

**NOTE:  The remote firmware upgrade process is not available for the MacOS version of C3 CMS.

Related KB Articles:

Supported/Affected Devices

  • VMAX A1 Series (2.1 MP)
  • VMAX A1 Plus Series (5 MP)
  • VMAX IP Plus Series

Downloading the Firmware File

To upgrade firmware using C3 CMS, download the new firmware file for uploading.

To download firmware files:

  1. Open a web browser and visit the DW Resource Library.

  1. Use the Resource Library and search for your DW product model:
    1. Product Category – click in the drop-down and select the product type, then enter the Part Number of the DW product into the search box. Select your product from the results.
    2. Free Search – enter the product or model number of your product into the search box. Select your product from the results.

  1. After selecting the Part Number, click the Search button.

In the Results, scroll down and locate the “Firmware” section.

  1. Identify the correct firmware version for your product and download the correct Version of firmware for your DW product.

**NOTE:  When upgrading firmware for a VMAX IP Plus, make sure that you are using the correct firmware version for the hardware generation of your NVR.

Upgrading with C3EventServer

To upgrade your standalone DVR or NVR through C3 CMS:

  1. Launch the C3EventServer application.

**NOTE:  The C3EventServer program is included when initially installing the C3 CMS application to a Windows computer.

  1. The C3 CMS Agent will display.

Click on Health Check.

  1. The Event Server window will open, then display the Health Check tab.

Select your Site from the Site List or double-click on the site in the Status Window.

  1. Scroll down and locate the Remote Management section, then click on F/W Upgrade.

  1. Click on the ellipses (…) button, then select the new firmware file.

Click the Upgrade button to start the backup.

  1. The DVR or NVR will reboot once the firmware upgrade has been completed.

**NOTE:  C3 CMS will not notify you when the upgrade has been completed.  Use the Health Check tool to confirm the currently applied firmware version (FW Version).

Updating MEGApix Camera Firmware

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Affected Roles:  Owner, Administrator

Last Edit:  December 19, 2022

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Camera Firmware

It is recommended to keep camera firmware up to date with the latest version to prevent video loss, camera discovery issues, and other operational problems that can occur from using outdated firmware.

This article will outline how to upgrade firmware for a DW MEGApix IP camera directly using the camera’s web interface or by using the DW IP Finder program.

Supported/Affected Devices

  • DW MEGApix® Camera Series

Updating with a Web Browser

To update IP camera firmware using the camera’s web interface:

  1. Download the most recent version of the camera firmware from http://digital-watchdog.com.

Use the DW Product Selector to or manually enter the camera’s Product Model Number into the search box to locate the product page of your camera.

On the camera’s product page, scroll down and click on the Downloads tab. Download the most recent firmware version from the Software section.

  1. After downloading the camera firmware, connect with the camera’s web interface. You can do this by either:
    • Entering the camera’s IP Address and TCP/IP Port directly into the URL address bar of a web browser.

    • Or by using the Web Page feature of DW Spectrum IPVMS. The camera must be added to your DW Spectrum Server before this feature can be used.

**NOTE:  If the camera’s TCP/IP Port value has been changed from the default setting (Port 80), the correct port value must be specified when using a web browser to connect. Use a colon symbol ( : ) to separate the IP Address and the port value.

Example:

Camera IP Address:  192.168.1.90

Changed TCP/IP Port:  8245

Example URL:  http://192.168.1.90:8245

  1. Log into the camera as the Administrator (admin). However, if you are connecting using the DW Spectrum Web Page feature, you will be automatically logged in.

DW cameras now require a password assignment when initially connecting with the camera.  For more information, please read Assigning Passwords to IP Cameras.

  1. Once you have logged in to the camera, click the Setup button.

Click the System tab then select the Firmware Update menu.

Locate the Web Update section and click on “Select a File”.

Select the new firmware version file from the download location then click the Start F/W Update button.

  1. Allow the camera to complete the update process. Once completed, the camera will automatically reboot and begin to use the new firmware version.

Updating with DW IP Finder

To use the DW IP Finder program to update camera firmware:

  1. Open the DW IP Finder application and scan for the camera on the local network.
  2. Select the camera from the list of detected DW devices and click the FW Upgrade button.

**NOTE:  You can select multiple cameras simultaneously but make sure that all the selected cameras are the same Model and use the same firmware version.

  1. In the resulting Firmware Upgrade window, click the Browse button and select the new camera firmware.

Click the Update Cameras button to begin the firmware update.

You can monitor the update process through DW IP Finder. Once a camera has been updated, the Status column will provide a successful upload confirmation.

The camera will then automatically reboot and begin to use the new camera firmware.

USB Firmware Recovery (ENHD16)

———————————–

Affected Roles:  Administrator

Complexity:  Medium

Last Edit:  February 9, 2022

———————————–

System Recovery

In the event of System errors, software corruption, or display issues, recovery firmware can be applied as a final troubleshooting step.  By running the recovery program, the ENHD16 Compressor™ will be defaulted and reverted to an older version of its firmware, resolving most operational issues. Once the recovery is complete, the system can be upgraded back to the latest release.

This firmware recovery guide is intended for users who encounter system startup failure or experiencing symptoms of file system corruption.

 

Supported/Affected Devices:

  • DW-ENHD16 Compressor™

 

Required Equipment

  • USB Stick (FAT32 format; should not exceed 32 GB)
  • Display Monitor (connected to the ENHD16 Compressor)
  • USB Mouse (connected to the ENHD16 Compressor)

 

**NOTE:  It is recommended to avoid the use of Kingston and San Disk brand USB sticks, as the ENHD16 Compressor may experience an issue while allocating the firmware files from the USB.

 

Downloading Recovery Files

Use the following link to download the recovery firmware files for your ENHD16 Compressor.  There will be a Download button in the DropBox webpage.

Click Here to download the recovery files from DropBox to your computer.

 

ENHD16 Compressor System Recovery Process

Obtaining the ENHD16 Compressor Recovery Firmware

To perform a firmware recovery, please follow these steps:

  1. Download the recovery firmware files from the link above.

image 20220209152226 1

 

  1. Extract the contents of the downloaded folder.

image 20220209152226 2

 

  1. Copy the diag3531A folder to a blank USB stick (FAT32 format).

Make sure that the files are not zipped in a compressed folder.

Once the folder is copied to the USB stick, you may eject the USB from the computer.

 

**NOTE:  Do not change the folder name.  Make sure that the folder is named diag3531A.

image 20220209152226 3

 

Applying the ENHD16 Compressor Recovery Firmware

  1. Insert/Mount the USB stick containing the ENHD16 Compressor Recovery Files (diag3531A) into a vacant USB port of the ENHD16 Compressor.

image 20220209152226 4

 

  1. Reboot the ENHD16 Compressor.
  • Right-click with the mouse to prompt the context menu, then select “Shutdown”.

image 20220209152226 5

 

  1. Allow the system to reboot.

The ENHD16 Compressor will automatically begin running the recovery program from the USB stick. Only a single-channel view will display onscreen.

This recovery process will take approximately 1~3 minutes to complete. As there is no progress bar, listen for the audible *beep* sound-queue that will indicate that the recovery process has completed.

 

  1. Upon hearing the *beep*, remove the USB stick from the ENHD16 Compressor and reboot the unit.

 

Upgrading Firmware

Following running the firmware recovery, the system will be using an outdated firmware version.

Follow the instructions below to update the ENHD16 Compressor to the latest firmware build:

  1. Open a web browser and visit https://digitalwatchdog.com.

Enter the model number of the ENHD16 Compressor (located on the sticker, physically on top of the unit).

Or click here:  DW-ENHD16 Product Page

image 20220209152226 6

 

  1. Scroll down the product page and locate the Software tab.

image 20220209152226 7

 

  1. Locate the latest Version of firmware for your ENHD16 Compressor.

Click the Download button to download the firmware update.

image 20220209152226 8

 

  1. Copy the firmware update to a blank USB stick (FAT32 format).

Feel free to clear the USB stick that was used for the firmware recovery.  Make sure that there are no other files on the USB other than the new firmware update.

 

**NOTE:  Make sure that the firmware file is not in a folder.

 

Applying the Firmware Upgrade

  1. Insert the USB to the ENHD16 Compressor.

If you have not already done so, make sure that you are logged in as the Administrator or as a user with administrator privileges.

  • Default Username:  admin
  • Default Password:  admin

 

  1. Right-click with the mouse to prompt the context menu.

Select Setup.

image 20220209152226 9

 

  1. Select the F/W Upgrade tab.

Set the Device to USB, then click the Refresh button.

Once the new firmware file is detected, click the Start button.

image 20220209152226 10

 

  1. Allow the ENHD16 Compressor to complete the upgrade process.  Once complete, the system will reboot.

You may remove the USB stick after the unit is done rebooting.

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