How to Unbind Device from Hik-Connect Account

How to Unbind Device from Hik-Connect Account, One device can be added only by one Hik-Connect account, if the device was added by other account, you cannot add it
again. You can follow steps below to unbind your device or check the video which can help you.

How to Unbind Device via Hik-Connect APP

YouTube video

 

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How to unbind device via SADP tool

YouTube video

 

Preparation:
Please download Hik-Connect App of V4.2.0 or above from Hikvision : https://appstore.hikvision.com or APP
store.


Make sure that the HIKVISION device and phone which installed Hik-Connect App are in the same subnet.
Steps:
1) Open Hik-Connect app, tap the ADD icon.
2) Add device by scanning device QR code which is on the label of the device or input device serial number manually.
3) The app would pop up the message and unbind button. Press the unbind button to continue.
4) Input the password of HIKVISION device.
5) Tap finish to unbind device.

How to Solve Hik-Connect Offline Issue

When our customer adds a device to the Hik-Connect account and the APP returns device is offline, we can follow steps below to solve the problem or locate the causes.

  1. Go to device to see the register status. The status can be saw on web GUI, local GUI.
  2. If the Enable box hasn't been checked, enable it and see the register status.

Path: Configuration^ Network^ Advanced .

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On NVR 3.0: Menu-Configuration-Network-Platform Access.

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On NVR 4.0: Menu-System-Network-Advanced.

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  1. If it has been enabled and the Register Status keeps offline, go to step 2.
  2. Make sure the device has been connected to the Internet and it can connect to the Hik-Connect Server.

a) Go to device to see whether the IP parameters belong to LAN. The IP address, subnet mask and default gateway need to be set correctly. Path: Configuration-Network-Basic Settings-TCP/IP.

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On NVR 3.0: Menu-Configuration-Network-General.

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On NVR 4.0: Menu-System-Network-TCP/IP.

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b) The DNS Server address is suggested to set as 8.8.8.8 or local frequently-used DNS address.

  1. Try to change Server address, change dev.hik-connect.com to litedev.hik-connect.com or change

litedev.hik-connect.com to dev.hik-connect.com.

  1. device to latest firmware.
  2. If the Register Status is still offline, you may need to check the network.

a) Check the Hik-Connect Server accessible or not.

  1. Connect your PC to the same LAN of the device.
  2. Go to start menu, input cmd and click Enter key.

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  1. Input command ping dev.hik-connect.com and click Enter. If there is response, it means the DNS server address is correct and the Hik-Connect Server IP address is returned to the device.

If there is no response, the DNS server address need to be modified correctly.

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b) Check if the fire wall blocks the connection between device and Hik-Connect Server.

  1. Connect your PC to the same LAN of the device.
  2. Go to windows start menu, input cmd and click Enter key.

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iii. Input command telnet dev.hik-connect.com 8555 or telnet litedev.hik-connect.com 8666 and click Enter.

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iv. When the telnet works, it will display as the snapshot below.

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v. If the telnet failed, you may need to check if there are settings on fire wall block the connection between the device and Hik-Connect server.

Notes:

The Telnet function is disabled on PC as default, so it need to be enabled firstly. Path: Control Paneli All Control Panel Items^ Programs and Features^ Installed Updates^ Turn Windows features on or off.

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Unbind Device from Its Original Account

When adding a device by scanning QR code or Hik-Connect domain, if the result shows that the device has been added to another account, you should unbind it from the account before you can add it to your account.

Make sure the device and the phone running the Mobile Client are in the same local area network.

  1. Add the device by scanning QR code or Hik-Connect domain.
  2. On the Result page, tap Unbind Device to start unbind the device from its account.
  3. Optional: If the network exception occurs, perform the following operations.
    • Tap Connect to Wi-Fi to connect the phone to the Wi-Fi network and make sure the device is in the same local area network with the phone.
    • Tap Or you can unbind the device from its account in local GUI to unbind the device via local GUI.
    Note:

    Unbinding the device via local GUI should be supported by the device.

  4. On the Unbind Device page, enter the device password and the verification code displayed on the image.
  5. Tap Finish.

Upgrade Device Firmware

For a device added via IP/Domain, its new version can be detected by the Mobile Client. Once detected, you can upgrade the device to its latest version.

  1. Enter the Device Information page.
    • On the device list page, if the page is in the list mode, swipe the device name to the left and tap GUID F976B496 D65F 4B80 8378 2329FC54073E high.

    • On the device list page, If the page is in thumbnail mode, tap the device name or tap GUID 5FE2A335 30FF 4801 9372 81E58FD3EC1D high.

    • On the Live View page. Tap GUID 149ECCE2 C90F 4F30 9CA5 95B958E0CB02 high and then tap Settings.

      Note:

      For details about how to enter the Live View page, see Start and Stop Live View.

  2. Tap GUID A939CA75 C4CF 4EC0 AA77 76E7338E6F6E high > Device Version to enter the Device Version page.
  3. Tap Upgrade and then tap UPGRADE on the pop-up window.

    The Mobile Client will download the upgrade file first and then start upgrading the device.

    Note:

    You can also enable the Mobile Client to automatically download the upgrade file in Wi-Fi networks once a new device version is detected. For details, see Auto-Download Upgrade File.

     

Change Device’s Verification Code

The device verification code is used for verifying user identity, as well as encrypting a device's videos (including live videos and recorded video files) and captured pictures. You can change the device verification code for the network camera and Mini Trooper (a kind of camera powered by battery).

Note:

For details about how to encrypt a device's videos and captured pictures, see Set Video and Image Encryption.

 

  1. Enter the Settings page of the device.
    • On the device list page, if the page is in the list mode, swipe the device name to the left and tap GUID F976B496 D65F 4B80 8378 2329FC54073E high.

    • On the device list page, if the page is in thumbnail mode, tap the device name or tap GUID 5FE2A335 30FF 4801 9372 81E58FD3EC1D high.

    • On the Live View page, tap GUID 149ECCE2 C90F 4F30 9CA5 95B958E0CB02 high and then tap Settings.

      Note:

      For details about how to enter the Live View page, see Start and Stop Live View.

  2. Tap Change Verification Code, and then tap Edit on the pop-up Window to enter the Change Verification Code page.
  3. Enter the old verification code, and then tap Next.
  4. Create a new verification code, and then confirm it.
    Note:

    If you have enabled the Video and Image Encryption function, new pictures and videos will be encrypted by the new verification code. However, the earlier encrypted pictures and videos still use the old verification code.

     

Activate an Inactive Device

When adding a device, if the device is not activated, a window will pop up to ask you to activate the device.

The device and the phone running the Mobile Client should be in the same LAN.

Note:

For the access control device, you should activate it via other clients (e.g., iVMS-4200 client software).

 

  1. Add a device.
    Note:

    See Add Device for Management for details.

  2. On the Activate Device page, tap Set Device Password.
  3. Create a password.
    Figure 1. Activate DeviceGUID E837685D 09F1 463A 84D3 79D6BB9119B2 high
    CAUTION:

    The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.

    Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

  4. Tap Activate to activate the device.
  5. Enable DHCP or manually configure network if you enter the Network Configuration page.

Add an Online Device

The Mobile Client can detect the online devices in the same local area network with your phone, and you can add the detected online devices to the Mobile Client.

Make sure the devices are connected to the same local area network with the phone.

  1. On the device list page, tap GUID 71A3619A C7E8 4FD4 ABE5 22A120911E9E high > Online Device to enter the Online Device page.

    All detected online devices will be in the list.

  2. Select a device for adding.
    Figure 1. Online DeviceGUID B8B8DDC9 783C 4953 ADEC 46C9CB810261 high
    Note:
    • For network cameras, make sure the device Multicast Discovery function is enabled so that the online network camera can be automatically detected via private multicast protocol in the LAN. For details, see of the network camera.

    • For the inactive device (excluding the access control device), tap Active to create a password for it before you can add the device properly. For more information about the device activation, see Activate an Inactive Device.

  3. Optional: Edit the network information.
    1. Tap GUID 924682FE 3C27 424C B047 BA4B5DA40556 high.
    2. Change the device IP address to the same LAN as your phone's by either editing the IP address manually or enabling the device DHCP function.
    3. Tap GUID B1EBF41B 7D4F 4519 93B3 0BCD7308598B high and input the admin password of the device to save the settings.
  4. Tap Add.
  5. Enter the required information, including device alias, user name and the password.
  6. Tap GUID B1EBF41B 7D4F 4519 93B3 0BCD7308598B high.
  7. Optional: Delete the device.
    • On the device list, if the list is in list mode, swipe the device name to the left and tap GUID F976B496 D65F 4B80 8378 2329FC54073E high > Delete Device.

    • On the device list, if the list is in thumbnail mode, tap the device name or tap GUID 5FE2A335 30FF 4801 9372 81E58FD3EC1D high, and then tap Delete Device.

Add a Device by Scanning Device QR Code

You can add the device by scanning the device's QR code.

Note:

If adding an access control device, you should activate the device and set the device network information via other clients (e.g., iVMS-4200 client software) before adding it to this client.

 

  1. On the device list page, tap GUID 71A3619A C7E8 4FD4 ABE5 22A120911E9E high > Scan QR Code to enter the Scan QR Code page.
  2. Scan the QR code.
    • Scan the device QR code by aligning the QR Code with the scanning frame.

      Note:
      • Usually, the QR code is printed on the label, which is on the back cover of the device.

      • Tap GUID 9149E1DD 3846 434D A8A3 D5FD496F233E high to enable the flashlight if the scanning environment is too dark.

    • If there are device QR codes in photo album of the phone, tap GUID 3B0B8241 84D0 41F5 A8E9 BE2DF4FFF322 high to extract QR code from local album.

  3. Optional: Perform the following operations if the following situations occur.
  4. Tap Add on the Result page.
  5. Enter the device verification code.

    The device will be added successfully.

    Note:
    • The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling Hik-Connect service.

    • For details about enabling Hik-Connect service, see Enable Hik-Connect Service for Device.

  6. Optional: Tap Configure DDNS to configure DDNS.
    Note:
    • See Set DDNS for details.

    • After DDNS being enabled, the device will be accessed via IP address in priority, so that remote configuration of the device will be supported and the streaming speed will be faster than streaming via Hik-Connect service.

    • If you skip this step, the device will be accessed via Hik-Connect service.

  7. Tap Finish.
  8. Optional: Delete the device.
    • On the device list, if the list is in list mode, swipe the device name to the left and tap GUID F976B496 D65F 4B80 8378 2329FC54073E high > Delete Device.

    • On the device list, if the list is in thumbnail mode, tap the device name or tap GUID 5FE2A335 30FF 4801 9372 81E58FD3EC1D high, and then tap Delete Device

Add a Device by IP/Domain

You can add the device by fixed IP address or domain name. The streaming speed of devices added by IP/domain is faster than those added by Hik-Connect domain.

  • If you want to add the access control device, activate it before adding. See the user manual of the access control device for details.

  • You should activate it via other clients such as iVMS-4200 client software. Make sure the device is powered on.

Note:

The Mobile Client doesn't support receiving alarm event information from devices added by IP/domain. For details about managing event information on the Mobile Client, see Alarm Notification

 

  1. Tap GUID 71A3619A C7E8 4FD4 ABE5 22A120911E9E high and select Manual Adding.
  2. Select IP/Domain as the adding type.
  3. Enter the required information, such as alias, address, user name, camera No. and device password.
    Address

    Device IP address or domain name.

    Camera No.

    The number of the camera(s) under the device can be obtained after the device is successfully added.

  4. Tap GUID B1EBF41B 7D4F 4519 93B3 0BCD7308598B high to add the device.
    Note:
    • If the device is offline, you should connect the device to a network. For details, see Connect Offline Device to Network.

    • If the device is not activated, the Activate Device page will be popped up (exclude the access control device). You should activate the device. For details, see Activate an Inactive Device.

  5. Optional: Perform the following operations after adding the device.

    Edit Device Information

    On the Device Information page, tap GUID 7AF2717F A6FE 4885 9DE4 ACE6AC77AA13 high to edit the basic information of the device.

    Star Live View

    Tap Start Live View to view the live view of the device.

    Delete a Device

    Tap GUID A939CA75 C4CF 4EC0 AA77 76E7338E6F6E high and then tap Delete to delete the device.

    Configure Device Parameters

    Tap GUID A939CA75 C4CF 4EC0 AA77 76E7338E6F6E high and then tap Remote Configuration to remotely configure device parameters such as basic information, time settings, recording schedule, etc. See Remotely Configure Device for details.

    Remote Controller

    Tap GUID A939CA75 C4CF 4EC0 AA77 76E7338E6F6E high and then tap Remote Controller to remotely control the device. See Use Mobile Client as Device's Remote Controller for details.

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