How video is transmitted to the Ajax app

The stream from a camera or a video recorder (DVR) is broadcasted to the EZVIZ, Hikvision and Safire cloud. The video stream is then transmitted to the Ajax app from the cloud using the manufacturer’s SDK.

You can connect any video recorder and a EZVIZ, Hikvision and Safire IP camera to the Ajax security system. In total you can connect:

Before linking a video recorder and a EZVIZ, Hikvision and Safire camera to Ajax

In order to add video surveillance devices, you must have an EZVIZ account. Register if you do not have an account yet.

You cannot enter the EZVIZ service using the login and password from your HikConnect account.

Connect and adjust the camera or DVR to your EZVIZ account following the manufacturer’s instructions. Without connecting to an EZVIZ account, integrating a video surveillance device into the Ajax security system will not work.

If the camera or DVR is connected only to HikConnect accounts, you need to connect it to EZVIZ account as well. To do this, register an EZVIZ account and connect the camera or recorder following the manufacturer’s recommendations. Keep in mind that email addresses of accounts should be different. For example, the address pro@ajax.systems cannot be used for your EZVIZ and HikConnect accounts.

How to link a EZVIZ account to the Ajax security system

1. Enter the application menu (click on the 3 horizontal bars in the upper left corner).

   

2. Select the Video Surveillance item.

   

3. Select Hikvision or Safire.

   

4. Log in to your EZVIZ account. Register if you do not have an account (you can register directly from the application).

   

Now, all the cameras and video recorders of the linked EZVIZ, Hikvision and Safire account are available for linking to the hubs.

In order to access the cameras associated with other EZVIZ, Hikvision and Safire accounts, in the Ajax mobile app:

1. Go to the Hikvision or Safire menu (Application Menu → Video Surveillance → Hikvision or Safire).
2. Click Log Out to log out.
3. Log in to the required account.

Now, all the cameras and video recorders of the new account are available for linking to the hubs. Meanwhile, all the streams previously linked to the hubs are not deleted and remain available for viewing.

How to link a video recorder and a EZVIZ, Hikvision and Safire camera to the hub

If your video surveillance system uses a video recorder, you can use two methods to add a video stream to the Ajax applications:

• Linking of a video recorder — all streams of the video recorder cameras are available in the application and you can switch between them in the application. In this case, the video recorder occupies one slot within the hub limit (10 cameras / video recorders for Hub, 25 cameras / video recorders for Hub 2, 50 cameras / video recorders for Hub Plus, and 100 cameras / video recorders for Hub 2 Plus).

• Linking of individual video recorder cameras — you determine yourself the video recorder camera streams that are available to the hub users. Each camera is displayed as a separate device and occupies a single slot within the hub limit.

In order to link a video recorder / camera in the Ajax application:

1. Go to the Devices tab .
2. Select Add Device → Add Camera.

   

3. Select Hikvision or Safire.
   

   If you are not logged in to your EZVIZ account, the login screen will open. Log in to your account and try to add a camera or a video recorder again.

4. Specify:
   1. the name of the camera or video recorder
   2. the room
   3. the camera or video recorder from the list
   4. verification code (password from the camera or video recorder), if the password is set when configuring a video surveillance device

      

5. Click Add.

If a video surveillance device is not linked to your EZVIZ account, you need to link it. This can be done both through the manufacturer’s applications and through our application via the Add Camera menu (Application Settings → Video Surveillance → Hikvision or Safire).

In order to view the video stream, click on the stream icon in the Ajax application.

In order to expand the stream to full screen, change the smartphone orientation. You can pause a video and take a screenshot.

How to configure user access to camera streams

The Ajax app allows you to configure which users can access the video stream. Privacy settings can be managed by:

• System user with admin rights (by default).
• System user with no admin rights, if they were granted such a right.

The users of the PRO apps cannot manage the privacy settings but can determine access type for other users.

To configure user access to cameras, in the Ajax app:

1. Go to the Devices  tab.
2. Select the hub and go to its Settings .
3. Click Privacy.
4. Select which users can access the video stream: Users, Installers and Companies.
5. Select the system user.
6. Select the camera.
7. Enable or disable the toggle View Camera Streaming.
8. Click Back to save the settings.

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How to connect a Dahua video recorder or camera to Ajax

In October 2017, we added a feature enabling the connection of any IP camera supporting the RTSP protocol to Ajax. The connection procedure required obtaining of the RTSP stream link, which proved to be a challenging task for the users who had no experience in connecting video surveillance cameras. Therefore, we decided to simplify this procedure to resemble the connection of Ajax devices.

We have implemented the integration of Ajax security systems with Dahua digital video recorders and IP–cameras

We are not responsible for the unstable operation of connected video surveillance devices, as the integration works using a third-party SDK. We recommend connecting cameras and DVRs using an RTSP link.

The video signal is transmitted as follows:

1. The stream from a video recorder (DVR) or a camera is sent to the Dahua cloud.
2. Using the manufacturer’s SDK, we transmit the video stream from the cloud directly to the Ajax applications.

Before connecting Dahua video recorders/cameras to Ajax

Connect and configure the Dahua video surveillance system following the recommendations of the manufacturer of the video surveillance system.

How to connect a video recorder / camera to the hub

If your video surveillance system uses a video recorder, you can use two methods to connect a video stream to the Ajax applications:

1. Connection of Dahua video recorder. All streams of DVR cameras will be available in the application — you cannot hide individual streams; you can switch between the DVR channels in the application.
   

   

2. Connection of cameras separately. In this case, you determine yourself, which streams of DVR cameras are available to the  hub users. Each camera is displayed as a separate device and occupies a slot within the hub limit (10 cameras for the Hub, 25 cameras for the Hub 2 and Hub Hybrid, 50 cameras for the Hub Plus, and 100 cameras for the Hub 2 Plus).

In order to connect a video recorder / camera in the Ajax application:

1. Go to the Devices tab .
2. Click Add camera.
3. Select the Dahua option.
4. Specify:
   • camera name;
   • QR code of the camera (scan it or enter the serial number manually);
   • room;
   • User name and password of the camera or video recorder assigned during the device setup.
5. Click Add.

Connection of cameras and IMOU DVRs via QR code is not supported. You can integrate video surveillance devices of this type using the RTSP link.

In order to view the video stream, open the camera in the Ajax application.

If you change the smartphone orientation, the stream will occupy the entire screen. In addition, you can put the video on hold and take a screenshot.

How to configure user access to camera streams

The Ajax app allows you to configure which users can access the video stream. Privacy settings can be managed by:

• System user with admin rights (by default).
• System user with no admin rights, if they were granted such a right.

The users of the PRO apps cannot manage the privacy settings but can determine access type for other users.

To configure user access to cameras, in the Ajax app:

1. Go to the Devices  tab.
2. Select the hub and go to its Settings .
3. Click Privacy.
4. Select which users can access the video stream: Users, Installers and Companies.
5. Select the system user.
6. Select the camera.
7. Enable or disable the toggle View Camera Streaming.
8. Click Back to save the settings.

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How to connect Uniview DVRs or cameras to Ajax

Support of the Uniview service has been added to the Ajax apps as part of the September update. The CCTV devices offered by this manufacturer can be connected to Ajax in just a few clicks now.

Compatibility with applications:

Application	iOS version	Android version
Ajax Security System	2.12.2	2.15.2
Ajax PRO: Tool For Engineers	1.5.2	1.5.2

Uniview is a Chinese manufacturer of video surveillance systems. Specializes in the development of CCTV (Closed Circuit Television) equipment.

In October 2017, we added the ability to connect any IP-cameras supporting RTSP protocol to the Ajax security system. For users without experience with video surveillance systems, obtaining a RTSP link to a video stream was not an easy task. Therefore, in order to connect video surveillance systems as easily as Ajax devices, we integrated Dahua, Hikvision, and Safire cameras and DVRs into the system. Uniview has been added to the list recently.

We are not responsible for the unstable operation of connected video surveillance devices, as the integration works using a third-party SDK. We recommend connecting cameras and DVRs using an RTSP link.

How video is transmitted to the Ajax app

The stream from a camera or a video recorder (DVR) is broadcasted to the Uniview cloud. The video stream is then transmitted to the Ajax app from the cloud using the manufacturer’s SDK.

You can connect any DVR/camera linked to your Uniview account to the Ajax security system. The number of devices depends on the hub model:

Hub model	Video monitoring devices
Hub	up to 10
Hub 2	up to 25
Hub Plus	up to 50
Hub 2 Plus	up to 100
Hub Hybrid	up to 25

Before linking an Uniview DVR or camera to Ajax

In order to add video surveillance devices, you need an account with the Uniview system. In order to obtain it:

1. Register on the official website or in the Uniview app (EZVIEW for smartphones and EZSTATION for PC) if you do not have an account yet.
2. Connect and configure the video surveillance system following the manufacturer’s instructions.

After configuring the video surveillance system, all the streams that are available in the Uniview account can be added to the Ajax app.

How to link an Uniview account to the Ajax security system

You can link an Uniview account through the Video Surveillance menu in the Ajax app (Menu → Video Surveillance → Uniview).

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Without authorization in the Uniview account, the streams will not be available in the Ajax app!

If you do not have an Uniview account

All the streams of the linked account are available for addition to the Ajax security system now.

In order to make the cameras of several Uniview accounts available in the Ajax app:

1. Add the desired cameras and DVRs linked to the first Uniview account to the Ajax app.
2. Go to the Uniview menu (App Menu → Video Surveillance → Uniview).
3. Log out of the first account (click Logout).
4. Log in to the new account.

Now, all the cameras and DVRs of the new account are available for linking to the hubs. Meanwhile, all the streams previously linked to the hubs are not deleted and remain available for viewing.

How to link an Uniview DVR / camera to the hub

If your video surveillance system uses a DVR, you can use two methods to add a video stream:

• Linking video recorder allows you to view all available DVR-connected camera streams and switch between them in the Ajax app. In this case, the DVR acts as a single video surveillance device regardless of the number of cameras linked to it. In total, 10 DVRs can be connected to Hub, up to 25 — to Hub 2 and Hub Hybrid, up to 50 — to Hub Plus and up to 100 — to Hub 2 Plus.

• Linking of individual DVR-connected cameras allows you to add separate streams of DVR-connected cameras. Each camera is displayed as a separate device and occupies a single hub memory cell. Thus, it is possible to determine exactly which streams of the recorder will be displayed in the application.

Users with the rights to view cameras in the Ajax app have access to all video streams without exceptions.

In order to link a DVR / camera in the Ajax application:

 

 

1. Go to the Devices tab.
2. Click Add camera.
3. Select Uniview.
   

   If you are not logged in to your Uniview account, the login screen will appear. Log in to your account and try to add a camera or a DVR again.

4. Specify:
   • the name of the camera or DVR
   • the camera or DVR from the list
   • the room that the surveillance device is being linked to
5. Click Add — the video stream will be added to the Ajax app and will be available for viewing.

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Before adding a video surveillance device in the Ajax app, you need to link it to your Uniview account.

Ajax app capabilities

In order to view a video, click on the stream icon in the Ajax app.

In order to expand the stream to full screen, change the smartphone orientation.

In order to pause a video, click the pause button.

In order to take a photo, click on the button indicated on the screenshot. The screenshot is automatically saved in the smartphone memory.

If the hub has lost communication with the Ajax Cloud service for whatever reason while the cameras or the DVR continue to operate, the video streams will still be available in the Ajax app for viewing.

How to configure user access to camera streams

The Ajax app allows you to configure which users can access the video stream. Privacy settings can be managed by:

• System user with admin rights (by default).
• System user with no admin rights, if they were granted such a right.

The users of the PRO apps cannot manage the privacy settings but can determine access type for other users.

To configure user access to cameras, in the Ajax app:

1. Go to the Devices  tab.
2. Select the hub and go to its Settings .
3. Click Privacy.
4. Select which users can access the video stream: Users, Installers and Companies.
5. Select the system user.
6. Select the camera.
7. Enable or disable the toggle View Camera Streaming.
8. Click Back to save the settings.

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