The eufySecurity app gives you the power to control your home protection with the eufy Security ecosystem, including products such as HomeBase, eufyCam, Video Doorbell, Entry Sensor, and more.

Just access from your phone to review your home security anytime, anywhere.Privacy Protected – eufy Security is designed with your privacy in mind, offering local storage secured with military-grade encryption.

Convenient Integration – Feel safer with easy access to advanced facial recognition, motion detection, and self-learning.

Plus, you can access it hands free via Alexa or the Google Assistant. Always There – eufy Security’s ecosystem is designed to be fast with industry-leading battery life and built with durable materials with a weatherproof rating for outdoor products. And it’s all backed with the commitment to quality from its parent company, Anker.

Update Firmware for eufySecurity Devices via App

The eufySecurity App will auto-update the devices’ status when you first open the App. This article applies to all eufy security devices using eufySecurity App.

Check Your Firmware Version

You can check the firmware version of your security device on the App under the page “About Device”.

Steps in App: Device Tab>… icon> Gear icon> Settings> General> About Device > System Version.

Update Your Firmware Version

Normally, when the eufy security device has network access (is connected to Wifi), it will upgrade the firmware automatically in the wee hours.

If the automatic update fails, please just wait another 24 hours. It will update again in 24 hours. You can use the current version. Don’t worry.

You can also manually update the devices’ software as well in the “About Device” page and check for firmware/check for firmware update. It will tell you if the firmware is up to date or not.

eufySecurity Device Firmware & App Version Update Records Consolidation

On the eufySecurity community forum, we have posted a list of Firmware & App Version Update Records.

Here is the link for your reference: https://communitysecurity.eufylife.com/t/firmware-app-version-update-records-consolidation/463839

If the above link cannot meet your needs, please contact eufy customer support for further assistance.

Firmware & App Version Update Records Consolidation

Hi eufy Fans,

I am opening this post to update the details of Firmware & App Version Update Records, to just make you FYI.

eufy Security App:Eufy Security App Update Records – News – Eufy Security Collective 6.5k
Firmware – eufyCam 2C/2:Firmware Update Records – eufyCam 2C/2 – News – Eufy Security Collective 9.1k
Firmware – Floodlight Camera:Firmware Update Records – Floodlight Camera – News – Eufy Security Collective 2.6k
Firmware – eufyCam:Firmware Update Records – eufyCam – News – Eufy Security Collective 2.5k
Firmware – eufyCam Solo 8130:Firmware Update Records – eufyCam Solo 8130 – News – Eufy Security Collective 614

Firmware Update Records – eufyCam Solo 8122 & 8123: Firmware Update Records – eufyCam Solo 8122 & 8123 – News – Eufy Security Collective 492
Firmware Update Records – eufyCam Solo 8124: Firmware Update Records – eufyCam Solo 8124 – News – Eufy Security Collective 400
Firmware – Battery Doorbell T8220:Firmware Update Records – Battery Doorbell T8220 – Tips & Tricks – Eufy Security Collective 2.9k
Firmware – Wired Doorbell:Firmware Update Records – Wired Doorbell – News – Eufy Security Collective 2.6k
Firmware – IndoorCam Pan & Tilt:Firmware Update Records – IndoorCam Pan & Tilt – News – Eufy Security Collective 2.4k

Firmware – IndoorCam:Firmware Update Records – IndoorCam – News – Eufy Security Collective 1.4k
Firmware – Outdoor Cam:Firmware Update Records – Outdoor Cam – Tips & Tricks – Eufy Security Collective 802
Firmware – Baby Monitor:Firmware Update Records – Baby Monitor – News – Eufy Security Collective 1.6k
Firmware – PC Tool:Firmware Update Records – PC Tool – News – Eufy Security Collective 1.4k

Table of Contents

Update Firmware for eufySecurity Devices

Firmware Update Records – eufyCam 2C/2

2022.04.26, HB2 v3.1.9.0h

1.Improved the system security by fixing some issues.

2022.03.22, 2C/2C Pro v3.3.5

1.Optimized the battery consumption and increased working hours.

2022.03.07, HB2 v3.1.7.2h

1.Supported the talk feature when adding with smartDrop

2.Optimized the package detection when adding with video Doorbell Dual

3.Fixed some bugs

2021.11.22, 2Pro 4.6.4

1.Support for privacy zone feature;

2.Fix the existing BUG and improve system stability.

2021.11.22, HB2 v2.1.8.5h

1.Optimize the add device process;

2.Improve Homebase2’s compatibility with doorbell products;

3.Fix the existing BUG and improve system stability.

2021.8.20, HB2 v2.1.7.8h
1.Fix the existing BUG and improve system stability.

2021.4.23, HB2 v2.1.6.9h
1.Fix the existing BUG and improve system stability.`

2021.4.13, HB2 v2.1.6.8h
1.Fix the existing BUG and improve system stability.

2021.4.2, V1.7.4 / V2.7.4

1.Support for privacy zone.

2.Optimize the issue of overexposure in the first few seconds of live streaming.

2021.3.29, HB2 V2.1.6.6h
1、Optimize the support for professional monitoring service.
2、Fix the notification problem of entry sensor.
3、Improve Homekit recording function.

2021.3.16, V5.2.7

1.Optimize the functionality of professional monitoring services.

2.Fix existing problems to improve system stability.

2021.2.5, V5.2.7

1.Improve the success rate of automatic firmware update.

2021.1.29, V5.2.5

1.Solve the issue that the video flash on night vision mode

2.Solve the issue of low volume in the first few seconds of video.

3.Optimize the issue of missed detection of human occasionally.

2021.1.22, V2.1.5.7h

1.Doorbell allows live streaming even when it’s high temperature.

2.Solve the issue that the door sensor schedule push may fail the next day.

2021.1.22, V5.2.1

1.Reduce the false rate of human detection

2021.1.13, V5.1.8

1.Solve the issue that the purple color of the object is displayed as gray color on the video.

2.Increase the volume of the speaker.

3.Solve the issue that there may be no recording when HomeKit is enabled.

4.Solve the issue of horizontal screen display on Google Home Hub.

2021.1.10, V5.1.5
1: Reduce the false rate of Human and Face Detection.
2: Optimize the Mic startup speed.
3: Optimize recording quality.
4: Optimize the live streaming timeliness.

2020.12.25, V5.1.3

1.Improved the success rate of firmware update.

2.Solved the occasional crash issue.

3.Improved the success rate of Human detection.

4.Optimize the resolution of live streaming and recording.

5.Solved the issue that spotlight does not light up when adjust the brightness value.

6.Improved HomeKit feature support.

2020.12.18, HomeBase2 v2.1.5.0h

1.Optimize the issue of device may offline.

2.Optimize the length time of clips stored in NAS may be short.

3.Solve the issue that the watermark is turned off when adding or deleting devices in the Home app.

4.Optimize the accuracy of Human detection in the activity zones.

2020.12.3, 2.1.4.7h

1.eufyCam supports for Solar Panel(Requires app V2.3+).

2.Fix some bugs.

2020.12.3, 2.1.4.4h

1.Optimize the audio noise during the two-way talk.

2.Solve the issue that the Keypad may keep playing Delay voice prompts.

3.Optimize the stability of NAS video streaming.

4.Optimize the stability of Geofencing settings.

5.Optimize the switching speed from Away to Home mode.

6.Optimize the fluency of HomeKit Camera live streaming.

7.Solve the issue that the camera may be set to Human Only when HomeKit is enabled.

2020.10.22, 2.1.1.3h

1.Solve the issue that the Homebase2 needs to be powered off and restarted to rebind after reset.

2.Solve the issue that motion frequently triggered may lead to occasionally no recording.

3.Solve the issue that it still records and push when triggered by motion in Human Only mode during the day.

2020.09.28, v2.1.2.8h

1.Support the screenshot notification setting of the eufyCam series.

2.Support timing and schedule notification of entry sensor.

3.Support for setting the prompt volume of HomeBase.

4.Solve the issue that the Home app occasionally unable to streaming, and occasionally has false notification.

5.Solve the issue that unable to play the clips in iCloud occasionally.

6.Optimize the power consumption of the camera when HomeKit is enabled.

2020.08.19, v2.1.2.2h

1.Solve the issue that the Android app may not play the eufyCam 2C/2 clips.

2020.08.19, v2.1.2.0h

1.Solve the issue that Human detection many not work during snoozing.

2.Solve the issue that the streaming quality changed to Auto after recording is over.

3.Solve the issue that unbinding may fail.

4.Solve the issue that the HomeBase has no sound when pressing the doorbell after HomeBase restarted.

2020.08.04, v2.1.1.8h

1.Solve the issue that the camera prompts need to be re-added occasionally.

2.Solve the issue that there may have some blur pixels in eufyCam 2C images.

3.Solve the issue that some of the cameras may not respond when HomeKit is enabled.

4.Optimize the success rate of face detection when pressing the doorbell.

2020.07.23, v2.1.1.4h

1.The eufyCam series supports no audio recording in clips.

2.The eufyCam series supports NAS password settings.

3.Solve the issue that the eufyCam time format may be incorrect after the HomeBase restarts.

4.Solve the issue that the activity zone of the 1080P doorbell may not take effect after just added.

5.Optimize the overexposure issue of Home app snapshot

6.Solve the issue that the HomeBase may fail to connect to Mesh Wi-Fi.

7.Optimize the issue that the HomeBase prompts the need to rebind the device.

2020.06.29, v2.1.0.9h
V2.1.0.9h

1.Support eufyCam series NAS encryption setting (requires latest app version).

2.Solve the issue that network disconnecting during streaming may cause the camera to not stand by.

3.Solve the issue that discard recording switch out of activity zone may not work.

4.Solve the issue that ““Stream on eufy”” switch may not work when HomeKit is enabled

5.Solve the issue that the Home app adds the HomeBase 2, eufy then adds the HomeBase 2, and there is no voice prompt from the HomeBase 2.

6.Remov the Battery Doorbell sync showing to Home app.

7.Solve the issue that Battery Doorbell can still receive motion push when turning off Motion Detection.
V1.6.4

8.Solve the issue that eufyCam 2C Spotlight may always on.

9.Solve the Night Vision and Status LED settings sync issue between Home app and eufy app.

10.Optimize overexposure snapshot issue in Home app when eufyCam 2C under night vision.

11.Change the date format in the video image.

2020.06.08, v2.1.0.4h

1.Reduce 1s live streaming buffer time for eufyCam 2C/2 on the Apple Home app.

2.HomeKit Audio Record changes from off to on by default.

3.Solved the issue of false recording outside the activity zone of the eufyCam/E.

4.When the door sensor is in Disarm mode, the HomeBase does not alarm, there is no door opening and closing sound.

5.Enhance time synchronization mechanism

6.Optimize the charging status sync speed when the device restores to online.

7.Solve the fuzzy image issue in the 2C Pro/ 2 Pro NAS recording.

How to Update the Firmware of Your Baby Monitor

You must first identify which version of our video baby monitor you own

：

1.Version one is our T8321 720P Video Baby Monitor (see picture below) that doesn’t support the pan & tilt function.

2.Version 2 is our T8300 SpaceView baby monitor (see picture below) that does support the pan & tilt function.

Please Note: The 720P Video Baby camera (Version 1) can be connected to T8300 SpaceView baby monitor (Version 2).

In the same way, the SpaceView camera (Version 2) can be connected to the T8321 720P Video Baby monitor (Version 1). In this case the pan & tilt function can be added (see image below).

Please make sure that the new camera purchased with your existing baby monitor and camera in the same software version to ensure they work together smoothly.

If they’re not in the same software version, please follow the instructions below to update the firmware of your eufy.

1.Follow the link below to find the latest available firmware version: https://www.eufylife.com/support/5505/spaceview-baby-monitor

2.The page will display the available updates for both the T8300 SpaceView and T8321 720P Video Baby Monitor. Click on the appropriate file link and unzip the folder. The folder will contain 2 files named Camera.bin and Monitor.bin.

For Macbook it will show as follows:

For Windows it will show as follows:

Note: T8300 is the model name for “SpaceView”, T8321 is the model name for “720P Video Baby Monitor”.

After unzipping the file you will see a or both.

MACOSX folder, DS_Store file,

3.Upgrade the monitor:

Connect the monitor to your computer via the data cable*. There will be a hard drive named “SN93701PU” displayed on your desktop.

For Macbook:

For Windows:

*Note:

1. For T8321, please use the provided 1M cable to connect to your computer.

2. For T8300, please do not use the provided data cable as it may not support data transmission. If necessary, contact customer

service for information regarding the correct data transmission cables. Customer Service: support@eufylife.com

Open the “SN93701PU” hard drive. If you are using a Windows computer there will be a file named “01.00.01.040 or “01.00.01.34b” (as below). There is no such file on the Mac.

Note:

Please keep the monitor screen on during the entire connection process while the monitor pairs with your computer. If the monitor screen turns off, the connection will be broken.

Copy the downloaded file named Monitor.bin and transfer it to the “SN93701PU” hard drive. There will be an icon referring to the file transmission on the monitor. The transfer process takes 5-6 mins.

For Macbook:

For Windows:

The monitor will display the following:

Note: Please ensure that the camera/monitor is connected to the computer for the entire transfer process.

After the file transfer is completed, the monitor will automatically restart. If the monitor restarts, this indicates that monitor.bin file transfer was successful. When it is complete you will see the following:

For MacBook:

For Windows:

5.Upgrade verification

You can check that your monitor has been upgraded to the latest version by going to “…” and then “Connect with Us” on the monitor menu.

Make sure that the monitor’s version number is consistent with the version you downloaded.

6.Upgrade the camera:

Connect the camera to your computer via your data cable. You will see a hard drive named “SN93700BU” on your desktop.

For Macbook:

For Windows:

Open the “SN93700BU” hard drive and transfer the downloaded files named Camera.bin to the “SN93700BU” hard drive. The transmission process takes 20-30s.

For Macbook:

For Windows:

Note: Please ensure that the camera is connected to your computer for the entire transfer process.

After the file transfer is completed, the camera will automatically restart. If the camera restarts, this indicates that Camera.bin file transfer was successful.

7.Upgrade verification.

You can check that your camera has been upgraded to the latest version by going to “…” and then “Connect with Us” on the monitor menu.

Make sure that the monitor’s version number is consistent with the version you downloaded.

Note: Please ensure that the camera/monitor is connected to your computer for the entire transfer process.

The following situation indicating that the upgrade has failed:

1.Monitor menu is not complete or out of order.

2.The monitor cannot be displayed. When connected to the PC, the hard drive appears as “ROM” rather than “SN93701PU”. Make sure the file transfer is complete, and then manually restart the device/Monitor.

3.After the camera upgrade is completed, it cannot be paired with the monitor. When connected to the PC, the hard drive appears as “ROM” rather than “SN93700BU”. Make sure the file transfer is complete, and then manually restart the device.

4.If the monitor does not turn on, please try to press the reset button, and reconnect monitor with the computer to update the firmware.

5.If the monitor is connected with the computer but no hard drive appears, press the reset button on the monitor, and reconnect to your computer.

If the upgrade still does not work, please contact customer service.

Update Firmware for eufySecurity Devices

Update Firmware for eufySecurity Devices

Firmware Update Records – eufyCam 2C/2

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