Swann Security Devices Password Reset, Forgot your password? Check the articles here.This section will show articles about resetting the password of your Swann recorders that uses the Swannview Link and AlwaysSafe apps

NOTE: This guide is for the following recorders : DVR-4480G, 4480RN, 4480V, 4580G, 4580RN, 4580V, 4680, 4680RN, 4680A, 4685, 4685RN, 4780V, 4980, 5580, 5580A, 5580G, 5580G2, 5580RN, 5580RU, 5680, 5680A, 5680RN, NVR-8580, 8580RN, 8780, 8780RN, NVW-650, 800

NOTE²: If you are trying to reset the password for your Swann Security account, please proceed to this article instead: Password Reset for Swann Security Account

NOTE³: If you still have access to your Swann recorder via the Swann Security app, please click on this article instead: Recover your Swann Security DVR, NVR, or NVW “Admin” password using the Swann Security app

This guide is intended for customers to reset their Swann recorder when they have forgotten their password using the Swann Security VMS PC software.

Acquiring the reset code via Swann Security VMS software

The reset code on new recorders is acquired primarily by using the relevant client software on a computer. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

NOTE: NVW units doesn’t need to be hardwired to obtain the MAC Address

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer connected to the same router.

Table of Contents

Installing the software

Download the software

Download the Swann Security VMS software on your Windows computer and install it.

If this prompt appears, click More Info then Run Anyway then continue with the installation.

Once installed, open the Swann Security program and follow the steps below:

1.Set a password – to protect you from anyone who wants to view your unit on your computer.

2.Set a security question – will be used when you forgot the password your set.

3.Login – just type in the password you’ve set earlier. Username is admin.

4.Search for device

a.Click the Home icon (top-left) then choose Device Management

b.Click the Auto Search (top) to get the MAC address of your recorder. Copy down any MAC address starting with the characters ’00-23-63′ or ‘BC-51-FE’ first, then any others. Replace the dashes (-) with colons (:).

Swann Security Devices Password Reset

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Recovery field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

Click Unlock once done. A message will appear on-screen stating that your password has been reset. Click OK to continue.

Once this window appears, enter your preferred password (minimum of 6 characters).

You must enter an email address below so the next time you need to reset your password, the MAC address will be sent to your email; otherwise, you can write down your MAC address somewhere safe.

Click FINISH once done.

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

If this method didn’t let you get your recorder’s MAC address, consider trying this alternative method:

Password Reset using Swann Security VMX software for Windows

NOTE: This guide is for the following recorders : DVRx-4680X, 4680XN, 5680X, 5680XN

NOTE: If you are trying to reset the password for your Swann Security account, please proceed to this article instead: Password Reset for Swann Security Account

This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Acquiring the password via Swann Security app

*If your recorder hasn’t been paired yet, proceed HERE.

If your OS V8 recorder is still linked to your account via Swann Security app, you can recover the password under recorder’s settings.

Simply go to Device Settings > choose your recorder. From here, you will then see the User name and Password. Tap the password to unhide it.

iOS	Android
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Acquiring the reset code via Swann Security VMX software

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

The simplest way is to scan the QR code on top and get the MAC address starting with BC51FE. Some phones have a built-in QR code scanner in their camera app but if none, you may need to download a 3rd party app like Google Lens in this example.

Once you have it, you can skip the rest of the step below and proceed HERE; otherwise, continue below.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer connected to the same router.