Panel – update firmware

Vivint devices Latest Firmware – Update upgrade

Low effort
Typically takes 8-10 minutes
Must be completed at home

From the Panel

1. At your panel, open your menu by pressing the 3 dots in the corner.
   

   

2. Select General.
   

   

3. Enter your PIN.
   

   

4. If your panel is already on the latest update, the option will be grayed and say “Panel is up to date.” If not, it will list the newest firmware option next to Software Update and allow you to select it.
   

   

5. You will be asked to confirm that you want to proceed. Press Yes.
   

   

6. You panel will install the update. This may take several minutes, depending on how long it has been since you updated and your internet speed.

From the App

1. From your app, open your menu by pressing the three lines in the bottom left corner, then select settings.
   

   

2. Select your panel (Smart Hub or SkyControl).
   

   

3. If your panel firmware is up to date, it will tell you. If not, it will say Update Available and list the version. You will select the word Update in green.
   

   

4. You will be prompted to confirm. Press Update to continue.
   

   

5. It will confirm that your update has been initiated and give you a progress bar. This may take several minutes, depending on how long it has been since you updated and your internet speed.
   

   

Not working?

Your panel must be connected to the internet in order to install the update. If your panel is offline, click here.

If you need additional assistance, please contact us.