iOS	Android

	Open Swann Security then tap Forgot Password? below the Sign In button.
	Enter your registered email address and tap Reset Password.
	Now check your email (even your Spam or Junk folder) and click the link provided.
	It will open this webpage and you must then enter your new password then select Submit.

HomeSafe View Password Reset

This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or Mac computers. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

 

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

 

Excerpt from the Hardware Quick Set Up Guide

 

To find your recorder's reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

If you are using a Windows computer and haven't installed HomeSafe View yet, follow this article instead:
Swann Security Password Reset (Windows)

Otherwise, if you are using a Mac computer, install the software linked below:

• HomeSafe View for Mac

Once you have HomeSafe View software open, proceed below

Using the software

The first time you run HomeSafe View, you will see this screen.

 

Click on Next. A new window will show up. Click on Add online device located at the upper left.

 

Once your DVR shows on the list, click it once to see the MAC Address at the right side.

 

Copy down any MAC address starting with the characters '00-23-63′ or ‘BC-51-FE' first, then any others. Replace the dashes (-) with colons (:).

 

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

 

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

 

If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

 

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Once you enter in the “admin” username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting.

HomeSafe config tool Password Reset (Windows)

For Recorder Models: DVRx-1590, 1600, 4480, 4480G, 4480V, 4575, 4580G, 4580V, 4680, 4680A, 4685, 4780, 4780V, 4980, 4980V, 5580, 5580G, 5680, 5680RN or NVR-7450, 8580, 8780

 

Before you start, please ensure that the following criteria are met:

1. Your recorder is connected to the modem/router.
2. A monitor and mouse must be connected to the recorder.
3. A Windows computer/laptop connected to the same network as the recorder.

Once you have everything in place, please follow the instructions below.

 

Getting the reset code

1. Download and install HomeSafe Config Tool
2. Open the software and you should see your device on the list. If not, click on Search.
3. Take note of the MAC address. If you can't see it, scroll to the right.
   

Resetting the password

1. Get to the login screen on the recorder.
2. Click on Forgot Password.
3. Enter the MAC address that you took and replace ” – ” with ” : “. It should look like this – BC:51:FE:11:22:33
   
4. Click on OK once done.
5. You then need to set your new password. Please follow your Wizard Quick Start Guide.

This section will show articles about resetting the password of your Swann recorders that uses the Swannview Plus app, such as our DVR 1500s, 1525s, 1550s, 1575s, 4350s, 4500s, 4900s, 8050s, 8075s, and the NVR 7090s, 7095s, 4K 8000s.

SwannView Plus Password Reset

Connect the DVR/NVR to a router or modem

1. Grab the Ethernet cable that came with the unit and connect one end to your DVR/NVR.
2. Then connect the other end of the cable to your router or modem.
   

   

Installing SwannView Plus or iVMS to your computer

1. Grab your computer (Windows or Mac) and install SwannView Plus. Click the link below for the download the latest version.
   1. SwannView Plus for Windows
   2. iVMS-4200 (v2.5.1.7) for Mac
2. Also, make sure your computer is connected to the same router or modem where the DVR is.
3. Once everything is done, open the SwannView Plus or iVMS.

Getting the MAC Address

1. Go to Device Management.
   1. If you cannot see this page, click on Tool > Device Management at the top instead.
2. Click Show Online Devices. 
3. Select your DVR/NVR by clicking at it once.
4. Check the software version of the DVR. If the unit has a firmware:

   

   1. Build 160801 or later: Take note of the MAC address and follow the next step.
   2. Build 160101 to above: MAC address first then follow the next step, if it fails please call our Technical Support line.
   3. Build before 160101: Please call our Technical Support line.

Resetting the password

1. Go back to your DVR/NVR and pull up the login page again by accessing the MENU.
   
2. Type the MAC address you got from the software using lowercase, no dash, and no colons.
   e.g. bc51fe810d61
3. Click on OK once you're done.
4. The DVR will then reboot and display the Activation page.
   
5. You are then required to enter a new password that you prefer. Please take note of the MAC address you got in case you need to reset the password again; and of course your new password too. Click on OK once you're done.

SADP Tool Password Reset (Windows)

This guide is intended for customers to reset their Swann recorder when they have forgotten their password. This guide is for the model series 7090, 7095, 7250 & 8000 which is up to date. If your recorder is not up to date, this method may not work and you will need to call Swann Tech Support and request assistance from an agent.

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

 

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

 

Excerpt from the Hardware Quick Set Up Guide

 

To find your recorder's reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

 

Installing the software

Download the software

The first step is to download the necessary software to your PC. A link to the software is below.

 

SADP Tool

 

Installation procedure

After you have acquired the software, proceed to install it. The software has a generic installation procedure that most computer users should be familiar with.

 

 

Immediately upon running the software, you may receive this prompt. This is a Windows security prompt, to make sure that malicious software cannot be installed without your knowledge. Click Yes to continue.

 

 

The installer opens to this window. Click Next.

 

 

Choose language and hit Next.

 

 

The default location is displayed here. You may choose a custom location if you wish.

 

Click Next.

 

 

Click Install to commence the installation. A progress bar will appear.

 

 

Once the installation is successful, you will be asked to create a Desktop Shortcut. Click Next.

 

 

Leave the checkbox ticked to immediately run the software after installation. Click Finish.

 

Using the software

 

 

The first time you run SADP, you may receive this prompt. As the SADP software requires network access, Windows Firewall will detect that activity and request your permission for the software to access the network. Do not adjust the check boxes. Click Allow Access to continue.

 

 

The software opens to the main page with various information displayed. You should see at least one entry here if your recorder is correctly connected to the network.

 

 

Scroll right using the scroll bar and you will get to MAC address. Copy down any MAC address starting with the characters ‘bc51fe' first, then any others. Ignore the dashes as they are not necessary.

 

Entering the reset code

 

You now use what you wrote down in the previous step to initiate a password reset on the recorder.

On the recorder:

 

 

The reset code needs to be entered into the login window of the recorder. Enter it in the password field. Letters are in lower case just as they were in the SwannView Plus software.

 

 

If the window you see looks similar to this, you are in the wizard. The reset code CANNOT be entered in this area. Cancel the wizard then open the right-click menu and select Main Menu to access the login window.

 

Once you enter in the “admin” username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting.

This section will show articles about resetting the password of your Swann recorders that uses the Swannview Link and AlwaysSafe apps, such as our DVR 1580s, 3250s, 3425s, 4100s, 4400s, 4550s, 4750s, 4600s, 5000s, and the NVR 7085s, 7285s, 7300s, 7400s.

SwannView Link Password Reset

NOTE: This guide is for the following recorders : DVR-1000 (16ch), 1250, 1260, 1425, 1450, 1580, 2555, 2900, 3000, 3200, 3250, 3260, 3425, 3450, 4000, 4100, 4150, 4200, 4400, 4550, 4600, 4750, 5000, HDR6-8000, HDR6-8100, HDR4-8200, NVR-7072, 7082, 7085, 7285, 7300, 7400

This guide is intended for customers to reset their Swann recorder when they have forgotten their password. This guide is for the model series 1580 rev.1*, 4550 rev.1*, 4750, 7300 & 7400 which is up to date. If your recorder is not up to date, this method may not work and you will need to call Swann Tech Support and request assistance from an agent.

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or Mac computers. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder's reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

The first step is to download the necessary software to your PC. A link to the software is below.

• SwannView Link for Windows
• SwannView Link for Mac
  (NOTE: If you are using Mac OS Catalina, go to this article instead: How to get the MAC address of a recorder using a Mac computer?)

Using the software

The first time you run SwannView Link, you will see this screen.

The software opens to the main page with various information displayed. Click on Add Device. You should see this below:

For Windows

For Mac

Copy down any MAC address starting with the characters ‘EC71DB' first, then any others. Ignore the colons as they are not necessary.

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the System Login, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field. Letters are in UPPERCASE without the colons (e.g EC71DB5C4AF5).

If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Once you enter in the “admin” username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting.

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.