How to Upgrade Your Camera Firmware on a Computer?

Your Camera on a Computer? If you found you can't repair your camera to your NVR, it will be that your camera's version not compatible your NVR's. Please kindly install a search tool to detect your camera's version and then it into the corresponding version. Then please try to repair the camera to the NVR again.

Confirm the camera's version.

1. Please the camera to the router by and power on the camera by the adapter.

connect_IPC.jpg

 

2. Install this on the computer to search the camera's IP and its firmware version.

http://support.annke.com/document/Computer%20Software/IPCamSuite-1.2.26.8.exe

IP_search_tool.jpg

A. If the camera's version is lower than 1.7.8, please upgrade it to 1.7.8 by the following steps. (It need to upgrade it into 1.7.7 at first, then after its version is 1.7.7, then upgrade it into 1.7.8) After upgrade, pls note to reset the camera to the factory setting.

The 1.7.7 firmware:

support.annke.com/document/JA/IPCfirmware/IPCHI18E_WIFI_20161221_IPCAMERA_WS18E_1_7_7_573013.rom

1.7.7_firmware.png

Then after its version been 1.7.7, please use the same method to upgrade it into 1.7.8

The 1.7.8 firmware:

support.annke.com/document/JA/IPCfirmware/IPCHI18E_WIFI_20180406_IPCAMERA_WS18E_1_7_8_573013.rom

1.7.8_firmware.png

 

B. If the camera's version is between 1.7.8 to 1.9.3 (not including 1.7.8), please upgrade it into 1.9.3 by the same method above. After upgrade, please note to reset the camera into the factory setting.

The 1.9.3 firmware:

support.annke.com/document/JA/IPCfirmware/IPCHI18Ev2_WIFI_20171011_IPCAMERA_N18EV2W_1_9_3_578010.rom

You can also upgrade it into a 2.3.1 version.

The 2.3.1 firmware:

support.annke.com/document/JA/IPCfirmware/IPCHI18Ev2_WIFI_20180606_IPCAMERA_N18EV2W_2_3_1_578010.rom

Reset the camera after upgraded.

factory_reset.jpg

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